FAQ

Are you going to add feature X?
We would like to invite everybody to share their ideas on how to further improve ePic. Send us an email at support@epicreal.com
I've discovered a bug in ePic, what do I do?
If you're sure it's not a feature, you can send an email to support@epicreal.com detailing your problem.
I have a question that isn't frequently asked, how do I get help?
Send an email to support@epicreal.com detailing your problem, and we'll help you as soon as we can!
What multi-touch gesture I can use?

Magic Trackpad

Presentation Mode
Two finger scroll by vertically. Camera zoom in and out, for comfortable viewing of your photos.
Two finger scroll by horizontally.Move the camera forward and back for easy navigation of your photos.
Pinch. Viewing single image
Slide Show
Pinch. Decrease image size. Reverse Pinch. Increase image size.
Scroll left. Go to previous image.
Scroll right. Go to next image.

Scroll the site for a detailed view of verticals and horizontals (on crop photo)
Double-tap. One step of zoom in and out, for comfortable viewing of your photos.
Rotate (Either direction). Rotate image that direction.

Magic Mouse

Presentation Mode
Up-Down Scroll. Camera zoom in and out, for comfortable viewing of your photos.
Left-Right Scroll. Move the camera forward and back for easy navigation of your photos.
Single-Tap. One step of zoom in and out, for comfortable viewing of your photos.
Slide Show
Left-Right Scroll. Leaf through your photos.
360° Scroll. Navigation on crop sections of photo.
Single-Tap. Activate and deactivate zoom mode.
How can I manage the application using the keyboard?
Organize
Enter or leave full-screen view Command(⌘)-F
Switch Show Mode Command(⌘)-D
Select Source Command(⌘)-O
Leave full-screen view Command(⌘)-F or Esc
Show/Hide Controll Bar Shift-Command(⌘)-C
Presentation Mode
Pause show or resume playing Space bar
Move through a camera manuall Right Arrow or Left Arrow keys
Move to Slide Show Mouse Double Click on Photo
Speed Up Command(⌘)-Up key
Speed down Command(⌘)-Down key
Slide Show
Pause slideshow or resume playing Space bar
Move through a slideshow manually Press the Right Arrow or Left Arrow keys
Move to Presentation Mode Mouse Double Click
Show general information Command(⌘)-I
Speed Up Command(⌘)-Up key
Speed down Command(⌘)-Down key
Zoom Press the Up Arrow or Down Arrow keys
Rotate image Command(⌘)-R
Rotate photo counter clockwise Command(⌘)-Option(⌥) -R
General
Show preferences Command(⌘)-Comma (,)
Close window and quit ePic Command(⌘)-W
Minimize window Command(⌘)-M
Hide ePic Command(⌘)-H
Quit ePic Command(⌘)-Q
I bought ePic from the website before the Mac App Store. Can I download ePic from the Mac App Store?
No, that's not possible. Downloading applications from the Mac App Store is only possible if you previously bought them from the Mac App Store.
I previously installed the trial version of ePic from your website and I now want to purchase ePic from the Mac App Store, but it says that ePic is already installed. What can I do?
The only way to correct this is to uninstall the trial version by deleting ePic.app from your applications folder.
How do I get updates to the products that I already own? Will updates only come through the App Store now?
If you are using an application that you purchased from the Mac App Store, you will receive notifications and download updates through the “Updates” tab in the App Store application.
Are there any differences between the Mac App Store versions of your software and the versions available directly from your web site?
ePic is functionally identical whether you purchase from our online store, or from the Mac App Store.
The ePic does not start, what do i do now?
Do not panic! In the event you need to clear preferences of ePic, please follow these steps:

Delete: ~/Library/Preferences/com.epicreal.ePic.plist
Delete: ~/Library/Caches/com.epicreal.ePic

If it's necessary to access these files to perform troubleshooting, hold down the Alt (Option) key when using the Go menu.



Try relaunch the ePic. Please contact our support team via the form on this page or send an email to support@epicreal.com. If the application will prompt you to report the error to the developer, please do so.
How to uninstalling the ePic
In the event you need to uninstall ePic (web site version), please follow these steps:

Quit ePic (if lunched in background - disable screen saver mode in menu bar and quit from menu bar)
Delete the application from the Applications folder
Delete: ~/Library/Preferences/com.epicreal.ePic.plist
Delete: ~/Library/Caches/com.epicreal.ePic
Your site does not display correctly in Internet Explorer
We don't care. Really. Supporting stone-age technologies is out of our scope :)

Contact

We welcome and value your feedback about our products. If you have any question or suggestion, please contact us by the following e-mail addresses: